Returns & Exchanges

• Can I return any item?

  Almost anything, except for bikes, frames, built to order items, and gift cards.

• How do I return an item?

  The quickest way to return an item is through our self-service portal which can be accessed through your account. Your customer account stores all your past orders, so you can easily find the order number you'd like to return. If you already know your order number, you can access our self-service...

• What if I'm not satisfied with my purchase?

  No worries! If you're not riding high on happiness with your purchase, you have 60 days to return it for a replacement or a refund. Just make sure it's in new condition with original tags and packaging. If you are a member of our loyalty program, you will have 90 days to return an item.